Time runs so fast.
It seems that it was just last month that we first had our first call.
No one would ever forget the first day of production. It was so qeueing and we’re not yet very familiar with the process. We don’t know what to do, what to press and how to assist. Almost all the guest we’re really irate and we don’t know how to handle them. They’re complaining about everything. And since we don’t know the process yet, every time they rant, we answer them with voice shaking and stuttering. The Guest would always think that we don’t know what to do and almost every call is a supervisory call.
It’s been 1 year that we’re assisting Target guests and we’re already used to the processes. It’s really overwhelming to think that I reach this far. I never thought that I will because in the first place I never dreamt to work in a contact center company.
But anyway, even if I have to give up some things because of this, I’m still happy because I was able to fulfill some of my dreams and it opens a lot of opportunity for me in the fields that I wanted.
The anniversary party was great and everyone on the floor sure did enjoy it. Most of us were not able to concentrate with the call because of the games. But that’s ok, it’s just for 1 day. I’m sure they’ll understand.
Most of the people think that being a call center agent is so stressful that’s why many of the people don’t want to work in a contact center company also.
I say it depends, you’re the one who create your own happiness. To be happy, you just have to get want you want and want what you get.
In other words be contented with what you have but still strive to get what you want.